The HiHonor website is a discussion forum and service platform operated by Huawei Technologies Duesseldorf GmbH (hereinafter referred to as "we" or"Huawei") that provides you with user login, product browsing, online reservation, online purchase, service inquiry, advertisement, trade-in, user comment, user inquiry, logistics, and distribution services, as well as product information, usage tips, and EMUI resources for Honor and other third-party products. Huawei Technologies Duesseldorf GmbH is acompany duly incorporated and existing under the laws of Germany, with its registered office located at Hansaallee 205, D-40549 Düesseldorf, Germany.
We understand the importance of your privacy, and pledge to take all appropriate security measures to protect it in accordance with the industry’s well-established safety standards.
The HiHonor website is not intended for use by children under the age of 13. If you are aged under 13, you need your guardian to agree to your use of the HiHonor website and agree to relevant terms thereof.
We shall only collect and use your personal information for the purposes described in this Statement. Personal data means any information that enables Huawei to identify you as a user.
We will collect and process the following data:
-Device information, including unique identifiers (such as its “IMEI”), and device model.
-Network information, including IP address.
-Account information, including your email address, phone number, user name, profile picture and HUAWEI ID.
-Order information, including your email, postal code, phone number, shipping address, billing address, user name, and delivery tracking number.
- Operation records: click records;
- Customer service information,including the username, phone number and email address you entered, and the email content, recordings, and chat records.
- Other relevant information that you have submitted to us, including comments, questions and feedback, as well as your forum posts, comments, likes, shares, and votes.
To provide you with the services you have subscribed to and fulfill contractual obligations, we will use and process your personal data. Your personal data will be processed to implement core functionalities for services such as user login, product browsing, online reservation, online purchase, service inquiry, advertisement, trade-in, user comment, user inquiry, logistics, and distribution, as well as to provide you with product information, usage tips, and EMUI resources for Honor and other third-party products.
If you provide your consent, we will also use your personal data for the following purposes:
- Marketing: We may send you commercial and promotional offers you may be interested in through your email address.
However, by unsubscribing from advertisements through the unsubscription link in the email, or by referring to the Guidelines on Unsubscription in Section 5 "What are Your Rights and Options", you reserve the right to withdraw your consent to the above mentioned processing.
Huawei will process your order information for the purposes of after-sales, tax, and financial-related services in accordance with the applicable laws and regulations.
As part of the order fulfillment services, we will obtain your delivery tracking number from the third-party service provider Ingram Micro Commerce EMEA B.V. (hereinafter referred to as Ingram Micro), so that you can track the shipping status of your purchase.
We may use third-party tools to send you commercial and promotional offers you may be interested in through your email address.
You can unsubscribe from the advertisements through the unsubscription link provided in the email, or refer to the Guidelines on Unsubscription in Section 5 "What are Your Rights and Options".
We retain your personal data for no longer than is necessary for the purposes defined in this Statement. Once the retention period expires, we will delete or anonymize your personal data, unless otherwise required by laws and regulations.
As part of the HiHonor website services, the specific retention time of your personal data is as follows:
If you deactivate your account, we will delete your corresponding personal information, including device information, network information, account information, operation records, and so on. Your order information is used for the purposes of after-sales, tax, and financial-related services, and will be retained for 7 years. If you deactivate an account or voluntarily delete an order during the data retention period, Huawei reserves the right to retain the transaction records in the background until the end of the retention period.
In addition, if we discontinue our products or services, we will notify you in the form of a push notification, announcement, etc., and delete your personal information or anonymize it within a reasonable period of time.
4.1Disclosure to Third Parties
1) Online consultation
When you use the customer service hotline, chat tool, or customer service email address provided by the HiHonor website, the customer service provider will collect and process yourfollowing data on behalf of us in accordance with our agreement: Username, email address, phone number, chat records, recordings, and email content.
If you do not provide such information, customer service personnel will not be able to receive your online inquiries, nor provide you with online consulting services.
2) Subscribed advertisement services
In order to send you commercial advertisement that you have subscribed to, the email service provider will process your following data on behalf of us in accordance with our agreement: email address.
3) Online payments
When you pay for purchases on the HiHonor website, your billing address, phone number, email address, postal code, username, and HUAWEI ID will be provided to Ingram Micro for the purposes of payment process and risk control to ensure the security of your payments and prevents theft, fraud, and other security hazards.
This also ensures the security of your payments and prevents theft, fraud, and other security hazards.
If you do not provide such information, you will not be able to complete the online payment.
4) Logistics delivery
After your purchase is complete, your shipping address, billing address, phone number, email address, postal code, and user name will be provided to Ingram Micro for the invoicing, shipping, and delivery of your merchandise. Ingram Micro will share this data with the appropriate postal service or parcel delivery service.
If you do not provide such information, you will not be able to complete the order.
5) Google Analytics
To better analyze user data, the HiHonor website may utilize Google Analytics, a web analytic service offered by Google Inc., headquartered at 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
By processing your visit data (cookies) generated from HiHonor, Google Analytics can determine whether you are a new or returning user and store the information to Google servers in the USA.
You can also prevent Google Analytics from accessing your visit data by modifying the settings in your web browser. However, this may disable certain features on the website. To prevent Google Analytics from accessing your visit data, use the following links to download and install the plug-in for your web browser: http://tools.google.com/dlpage/gaoptout.
If you activate IP anonymization on the website, Google will truncate your IP address within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will your full IP address be sent to and truncated by Google servers in the USA. On behalf of Huawei, Google will use this information for the purpose of evaluating the use of the website, compiling reports on website activity, and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address sent by your browser within Google Analytics with any other data held by Google.
6) Trade-in service
4.2Transfer to suppliers in the EU/EEA
Your personal data will be shared with Ingram Micro, operating under contract. This is how your information will be processed by Huawei in the European Union (EU)/European Economic Area (EEA).
4.3Disclosures related to legal requirements and business transactions
Huawei may share your data in response to a legal process or request from a competent authority based on applicable laws or in connection with a legal proceeding or process.
Your data may also be disclosed as part of a merger, acquisition, sale of assets (such as service agreements) or transition of service to a Huawei group or other company.
In order for you to more easily access, correct, and delete your personal information during the course of using the HiHonor website, and guarantee your right to withdraw your consent regarding personal information usage, we have added the relevant operation settings in the website. You can refer to the following guidelines to operate.
5.1Accessing your personal information
1. Accessing profile information
2. Accessing account information
3. Accessing address information
4. Accessing member rights information
5. Accessing shopping cart information
6.Accessing order information
7.Accessing forum information
5.2Extracting your personal information to external devices
1.Data subjects request
If you need to obtain a digitalcopy of your personal data or you have any other requests, please contact us byvisiting the Contact Us page.
5.3Deleting your personal information
1. Delete account information
2. Delete address information
3. Delete shopping cart information
4. Delete order information
5. Delete forum information
5.4Changing your personal information
1. Change account information
2. Change address information
3. Change forum information
5.5Managing your consent
1. Guidelines on Unsubscription
2. Withdrawal of consent in forums
1. Deregistering HUAWEI ID
Note: Once an account is deactivated, it can no longer be used or restored. In addition, you will not be able to recover any of your personal information from Hihonor, Huawei services, third-party apps, or games.
We have a department (or data protection officer) dedicated to personal data protection. If you have any questions, comments, or suggestions on your rights as a data subject or the processing of your personal data by Huawei, please visit the contact us page.
Huawei headquarters address: Hansaallee 205, D-40549 Düesseldorf, Germany.
If you believe your information was not processed in accordance with this privacy statement or applicable laws and regulations, you can file a complaint with your local data protection agency.
If our method of processing personal data changes, users will be informed in advance through official web posts.
Last updated: 18th, May 2018